When is the order synced to the webstore?
Hibou syncs the paid order to the brand's own webstore only after payment is confirmed. The payment provider notifies Hibou, and the order is synced then. An unpaid conversation does not become an order. A repeated notification for the same payment does not create a second order. The webstore can be WooCommerce, Shopify, or another D2C webstore.
From the THREADLY deployment
THREADLY's store record is WooCommerce. THREADLY uses Razorpay and PhonePe. Those providers can send more than one success notification for a single payment. Hibou treats that payment as one order. If money arrives but the chat has no design and no catalogue cart, no order is created and the team is alerted.