How is Hibou different from a click-to-chat button?
A click-to-chat button opens WhatsApp so a person can talk. Hibou is the agent in that chat. It replies, collects a design or a catalogue item, confirms size, quantity and address, and sends the payment link. The paid order is synced to the brand's webstore after payment.
From the THREADLY deployment
THREADLY's number does both jobs a store expects from a salesperson and an order desk. Customers who only wanted a link to a human still get one: they can ask for a person, and the bot stops.
This is the difference between a click-to-chat button and Hibou.
| Click-to-chat button | Hibou | |
|---|---|---|
| Opens WhatsApp | Yes | Yes |
| Replies in the thread | No | Yes |
| Collects the item, size, quantity, and address | No | Yes |
| Sends a payment link in the chat | No | Yes |
| Syncs the paid order to the webstore | No | Yes |
| Lets a person take the chat | Only if someone is watching | Yes |