WhatsApp checkout and website checkout
WhatsApp checkout means the customer finishes the order in the chat: item, details, and payment link. Website checkout means the customer pays on the store's site. Hibou's live path on THREADLY is WhatsApp checkout for India. A UAE order on that same store is sent to the website.
WhatsApp checkout, as THREADLY runs it
The customer messages THREADLY. They send art for a custom DTF transfer, or they browse ready-made designs in the chat. Hibou asks for what is still missing, one step at a time: size, quantity, address. It prices the order from THREADLY's catalog and pricing rules. It sends a payment link. After payment, WooCommerce has the order, including the design the customer sent.
The customer does not get a product-page link to finish that India order. The catalog browse happens in the thread.
When the website is still the right checkout
Some orders belong on the website because the store's policy says so. On THREADLY, UAE orders are website checkout. The agent says so and points the customer there. The rule is destination-specific. It is not a reason to send an India customer out of the chat.
A store adopting this pattern should write down which destinations, or which products, leave the chat. Hibou should follow that list. The list for THREADLY is: India in the chat, UAE on the website.
The website still matters after a WhatsApp checkout
The brand's webstore is where the team sees the paid order, the design, and the address. On THREADLY that webstore is WooCommerce. The website is also where a person who never messages WhatsApp can buy. Hibou does not replace the site. It adds an order desk to the number the store already publishes.
Tracking questions can refer to either path. A customer who bought on the website and then asks on WhatsApp can still be helped when the phone number matches the order.
What to tell the customer
Tell them the truth of the path they are on. If they can pay in the chat, send the link there. If store policy sends them to the site, say that in one message and give the page. Do not describe both paths in every greeting.