What file does the customer send for a custom order?
The customer sends the design in the WhatsApp chat, as a photo or as a document. Hibou checks that the file is usable for the print size. If the file is too small or the wrong kind of file, the agent says so and waits. The order does not continue on a file that cannot be printed.
From the THREADLY deployment
THREADLY prints DTF transfers from customer art. A PNG with a transparent background is the file THREADLY asks for. The check is about print size at the sheet the customer chose, not about artistic taste. Ready-made designs skip the upload because the art is already in the catalogue.